Does your Medical practice use social media? It’s a reliable way to reach, educate, communicate, and draw in new clientele. However, if your business falls into the health and medical care category, you must follow HIPAA social media rules for all online actions. These rules outline what you can and cannot share, say, or post on both business and personal pages of the establishment and all staff.

Unfortunately, many private facilities shy away from any form of social media engagement due to fear of violating HIPAA rules. This leaves these businesses missing out on valuable audiences that are not only listening, but looking for them online.

Consider the following: 

• – 80% of internet users search for health information, and almost 50% would like information about a specific doctor.
• – 60% of consumers say they trust doctors’ social media posts.
• – More than 75% of Americans use social media to research their health symptoms.

Do you run or work for a business in the health care sector and are ready to take your visibility online? Follow along to discover how to be HIPAA compliant on social media and what this looks like for your pages.

HIPAA and Social Media

When it comes to health care, social networks play an important role in everything from information gathering, to connecting with people going through similar experiences. 

The Health Insurance Portability and Accountability Act (HIPAA) established in 1996 works to protect the privacy and health information of patients to ensure complete confidentiality. This act came into play long before the introduction of social media but clearly impacts what health institutions can and cannot share online.

When in breach of the HIPAA social media guidelines, violators face lofty penalties which could include a fine or even loss of license. For this reason, the importance of HIPAA compliance on social media is crucial for both the institution and patients alike.

HIPAA outlines that any and all PHI must be kept off of social media platforms unless express permission has been granted by the patient.

What Is PHI?

In order to follow the HIPAA social media rules and maintain compliance, individuals must first understand what’s classified as PHI.

PHI stands for personal health information. This includes all information about a patient, their care, and any details that could expose their identity.

This includes but is not limited to:

— Names, including nicknames social media handles

— Address or location hints

— Dates such as birthdate, appointment dates, treatment duration dates

— Phone or fax number

— Email address

— Web URLs or social media links

— Social security number and any other account numbers

— Medical record or health plan number

— Photographs and scans

— Vehicle description or number plates

— Fingerprints, retinal scans, or voice recordings

— Anything that could give hints regarding the patient’s identity

The only time in which any of this information can be shared on social media pages is when a patient has given express written permission. However, the patient must have a clear understanding of exactly how the information will be used and the purpose of sharing their details.

A signed agreement including clear indications of how the information will be used must then remain on file. This is essential to confirm the patient’s willingness to participate. Verbal agreements are not sufficient permission. Lack of physical proof of permission may result in HIPAA violations.

What’s Not Allowed

So what does this look like for your online sharing? The PHI information outlined above must not be divulged in any way, shape, or form on a digital platform for all health and medical field professions. This includes all posts, comments, replies, or online messaging.

Posts:

A medical business account and any associated personal accounts may not share any photographs of the patients, details of their treatment, or any other PHI indicators (without a signed agreement that is kept on file).

Even if you do not mention the patient’s name or demographics, giving a detailed description of their condition, the treatment, and even the results could expose the identity of the individual and breach their privacy rights. Even if the patient has shared their story on their own page, you must gain express permission before sharing any details.

You also cannot repost anything they have posted on their account, as this would give direct reference to the individual.

▪️This applies to any posts on social media, as well as blogs, forums, and any other online platforms.

Comments

A simple mistake that could breach HIPAA compliance on social media is the acknowledgment or disclosure of information in comments. These comments could be either on your own post or another user’s social media account.

Even if the information is available elsewhere, the business is not permitted to disclose details. This includes stating that they treated that particular case, when it happened, and mentioning who was involved.

▪️This applies to news posts, patient posts, other medical professionals, and any other online resources.

Replies

Businesses are encouraged to respond to comments on both social media platforms and sites such as Google My Business. Responding to comments and reviews is a great way to build relationships and boost engagement for your establishment.

Unfortunately, a HIPAA violation can occur when replies reveal too much information. This can include calling the reviewer by name, making reference to their treatment, or even defending the actions of the clinic by explaining the details of a situation.

Seeing as it is human nature to defend or acknowledge details, responding to feedback can be a difficult area in the healthcare profession. If you are ever unsure about what you can and cannot communicate in a reply, it’s always best to offer less.

If a comment has asked questions or stated information that you cannot safely reply to, you can always leave a comment stating that privacy laws do not permit you to disclose certain information, and where they can contact you if they have any concerns.

Online Messaging

Online messaging platforms have made group messaging and communication easier than ever. However, if you choose to use these online messaging platforms for work applications, there are guidelines you will need to follow.Just follow the same guidelines we mentioned above in ‘replies’. 

When online messaging, you are not permitted to share any PHI in direct messages or private chats. As per HIPAA, this applies to any online and offline conversations with individuals who are not privileged to the information.

Furthermore, any online conversations with other staff members or practitioners may not disclose PHI or reveal details. Because these conversations are now part of the digital cloud of social media, the conversations run the risk of being exposed.

Also, when discussing specifics of a patient, treatment, or in-office situation, all conversations should be private and offline.

What Is Allowed

While these social media rules may feel limiting, there are still several post formats and engagements you can partake in. 

Just like any other business, health care accounts are still encouraged to engage with individuals online. Your practice can do this by offering helpful information and insights with their posts, comments, and replies.

Content ideas that you can post about on social media 

• -Share mental health tips that may help your specific client-base

• -Link to new research related to your specialty

• -Share inspirational or motivational quotes

• -Let clients know about upcoming events your practice will be hosting or participating in, that will be open to the public.

• -Brag about any awards your practice has received.

• -Let clients get to know you better with staff bios and photos

• -Offer discounts or special offers.

• -Promote posts from your website’s blog

• -Announce new business partnerships

• -Post your reviews anonymously 

You Can Post With Compliance

Without disclosing information, there are several posts that you are permitted to share online. Any patient-generic information or advice that could benefit your patients may be posted on both social media and blogs.

This could include tips and advice about health conditions or even research articles about a relevant concern. The key to these information pieces is not referencing actual cases. As long as you do not mention your own experiences with treating clients or the cases you have observed, you will not be in breach of any social media rules.

You may also share information about events you will be taking part in. This could include upcoming specials, promotions, or celebrations. You can even brag about accomplishments such as receiving a business award or specialist certificates.

Many practices find it beneficial to introduce their staff and practitioners online with a brief bio and photograph. This encourages familiarity for clients who wish to seek treatment from your facility and serves as a business promotion for lead generation.

You Can Respond to Reviews

Reviews have become as valuable as a personal recommendation for potential clients. How you respond to your reviews could make or break your growth. Of course, as discussed above, even information revealed in reviews does not permit you to share PHI.

When responding to both positive and negative reviews, the safest options for HIPAA compliance include:

Thanking the reviewer for their feedback:

-Ask the reviewer to contact your office for questions, clarification, or to resolve problems. 

-You can also offer a solution to problems via an in-person consultation or a free appointment.

Responding ensures your audience that you care about the client’s concerns. They will see that you value feedback and that your office takes measures to provide the best possible service and experience.

You Can Engage in Conversation

When you are online with a business account, you are representing the views of your establishment with every interaction. This means the posts you like, comments you leave, and shares you save are all reflecting on your business.

It is important to consider all online actions and understand what messages they will send to consumers. This is applicable for any industry but especially true in the health sector.

You can reply directly to comments on your posts, but make sure to do so without mentioning names or disclosing information. 

You can also comment on posts by other professionals and even share their posts on your own page with appropriate credit.

If your posts follow HIPAA social media guidelines, your practice has the opportunity to grow considerably. Just remember, if you wish to share photos of events and celebrations, make sure that all individuals who appear in the content sign a release form.

Benefits of social media for your practice

As we all know, the majority of individuals partake in social media, which means that people are likely to look up your organization on these platforms. 

It can also increase your patient volumes, help you control the accuracy of health-related information available online, strengthen your relationships with current patients, and broaden your exposure to potential patients. 

Another perk is that patients are able to easily find your office online, view any information that you post, read online reviews left by other patients and be kept up-to-date on any changes to office hours, personnel, or protocols. 

In a nutshell, using social media platforms will enable you to promote your business easier and faster than just word of mouth and traditional advertising. 

HIPAA Compliance on Social Media Conclusion

Think of social media as your digital bedside manner – and gain a competitive edge for your medical practice. When used correctly, social media can take a medical practice to the next level by utilizing the existing platforms to reach current and potential patients already accessing social media daily. So don’t shy away from posting! 

Now that you understand the purpose of HIPAA social media rules and guidelines, you can ensure your social media activity is never in breach. From understanding what you may and may not share, you can rest assured that your business will never face fines or license suspensions due to your online presence.

Are you ready to take the next step and expand your medical organization’s social media footprint? Our award-winning digital marketing team at ModFXMedia is standing by to show you how you can do just that. Contact us today to schedule your discovery session.

 🔸CHECK THIS OUT! Why you’re here, read how your Medical practice can Make 30K in just 30 Days! We share with you our 10 important Key Factors that we have personally used to help other practices accomplish this!

Introduction

Running a practice is Hard, and running a successful practice is even harder! With each passing year more practices just like yours pop up all around you, making you feel that no matter what you do, you’ll always be fighting the losing battle.

This is why we decided to share with you our 10 important Key Factors that we have personally used to help practices bring in $30k in only 30 days!

Why these Key Factors work:

The reasons why these 10 Key Factors work so well is because of the process we have laid out for you to learn from and follow. 

Like we mentioned above, patients have endless options when it comes to finding a practitioner to choose from. Every practice out there makes the promise of healing an individual’s pain; and with the opportunity of using FB and Google Ads to extend their reach, their odds are just as good or even better than yours. So how do you get ahead of the game?

You must develop a Process that allows you to enroll new patients using a very systemized patient journey.

Whenever we first sit down with a new practice we are always asked what’s the best advice we can give them moving forward. Which is: Your patient is Always looking for a reason to Not Buy! 

Every business can offer services and products so your key focus should be to make them comfortable and feel like they do not have to buy. Yes we said Not buy..but we don’t actually mean that literally. Keep reading on and you’ll understand.

Your number one priority should always be to focus on how to make your patient comfortable through every step of their journey with your practice. As obvious and cliche as that sounds it’s true, and the process of doing so is overlooked more times than it’s focused on. 

A patient from the moment they walk through your practice door will be looking for a reason to leave and go to another practice; and as we mentioned before, those practices are always more than happy to quickly scoop up your unhappy patients. 

If you’re constantly focusing on having your patients buy, (and are obvious about it) then you’re Not focusing on making them feel comfortable.

That’s the KEY, flood your practice with new patients and Grow your business by focusing on their comfort level. 

Every patient automatically feels that the only thing a business cares about is making money off their patients. 

Of course your practice needs to make money (and a lot of it) but the key is to make your client feel like they’re not just another dollar sign.

What you’re going to learn

As we go through our 10 Key Factors we’re going to lay out:

▪️ How you can bring in high ticket clients.

▪️ How to make new and returning clients feel comfortable so that they WILL buy- and keep buying.

▪️ How you can use our strategy to help scale and grow your practice significantly.

Let’s Get Started!

KEY FACTOR #1: High Ticket Value Services & Patients 

The first key factor that we want to go over is the concept of why selling high-value, high ticket patients is so important- because this it’s how you can scale and grow your practice significantly.

So, when we talk about selling high-value, high ticket patients, what do we mean? Just think about it. It’s much easier to sell services to 10 patients for $2,500 each than it is to sell a $250 service to a hundred patients. When you do the latter you’re bringing on high ticket patients that can afford and are willing to pay the high-value services. 

So what’s the first step?

The very first step to bringing in more high ticket patients is identifying conditions, treatments and modalities where you create high value services to scale and grow your practice.

You can do this by utilizing certain treatment methods that you can charge as high ticket value services. Or, you can create long-term care packages that will continuously provide your clinic with a constant cash flow without having to “push” your patients to BUY. 

These high ticket value services  and long-term care packages are created so the patient will buy and then continue to buy in the future. So while you’re bringing in more clients and money, you can focus on their care and comfort.

High Ticket Value Services

High-ticket items are a high-value and high-priced product or service. They cost a bit of money but they offer clients a high value.

There’s many treatment methods that you can utilize as your high ticket value services. You can create a high ticket program around anything like- pain management, medspa aesthetics, neuropathy and more- the potential is endless! For example:

• Injections are a great example of what you can charge as a high ticket value treatment. 

and

• 36 treatments for neuropathy is also a good example of a long-term high ticket care package

as well as

• 36 chiropractic adjustments over a 6 month period.

To help you out even more, we compiled a more comprehensive list of conditions that can be used as a high ticket program for your practice. Highlight the services you already have or can add:

• Anti-Aging
• Asthma
• Autism
• Autoimmune
• Back Pain
• Braces
• Breast Augmentation
• Carpal Tunnel
• Chronic Fatigue
• Cognitive Decline
• CoolSculpting
• Dental Implants
• Depression
• Diabetes
• Erectile Dysfunction
• Fertility
• Foot Pain
• Hair Restoration
• Heel Pain
• Hormone Imbalance
• Immune Booster
• Insomnia
• Invisalign
• Invisared
• Knee Pain
• Laser Lipo
• Low T
• Menopause
• Metabolic Imbalance
• Migraines
• Neck Pain
• Neuropathy
• Scoliosis
• Sexual Dysfuntion
• Shoulder Pain
• Sinus Infections
• Stress
• Thyroid
• Toenail Fungus
• Vaginal Rejuvenation
• Varicose Veins
• Vision Therapy
• And More…..

Like we mentioned above, the possibilities are endless! The key is to create these high ticket value treatment methods so your clinic can have an upfront cash-flow so you’re able to scale and grow.

Typically, these higher ticket value products or services are also the most profitable ones because they pay for themselves. This is one reason why medical practices start selling high-ticket items in the first place. They know they need fewer sales in order to meet their financial goals.

And having the cash flow from your high ticket products and services will then allow your clinic to acquire new patients PROFITABLY by using the cash you’ve already earned with your high ticket value treatments. 

Now let’s talk about advertising. We all know that advertising plays a big role when growing your business, so the cash flow that comes in from your high ticket patients can help pay for those essential expenses as you grow. Because let’s face it, it would be very hard for you to run ads and grow your business if you were only charging $250 a patient. 

That’s why Key Factor #1 is so critical!

KEY FACTOR #2- Engaging Ad/Landing Pages

Now that we know the type of patient we want to target and the type of services to offer in order to scale and grow, it’s time to build up Engaging Ads and Landing Pages.

Depending on whether your practice is a cash medicine proactive or if you accept insurance, there’s a couple different strategies that we can recommend you.

Prepaid ads are the bread and butter of a cash-only practice!

A well-crafted ad campaign can:

▪️Help attract more patients – especially newer practices whose brand recognition isn’t well-established.

▪️Grow brand awareness for existing practices among unreached demographics.

▪️Provide a quick boost in patient volume. Seeing a slump in revenue? Advertising is an easy way to give your revenue a boost.

▪️Help doctors get more referrals from other medical professionals.

▪️Help practices keep up with the local competition. 

If your practice advertises and your competitors don’t, who do you think will get more patients?

So, in order for your medical practice to grow, you need to put together a persuasive offer in your ad using one or more of your services.

Here’s an example of a great offer that we used for a Men’s Health clinic: For only $37 you will receive a consultation, an exam and a personalized ED treatment plan.

For a pain management clinic, it could be a consultation, exam, x-ray and an adjustment for $37. 

You get the picture!

There’s so many different types of ways we can ‘butter the bread’ to make your clinic enticing to new patients. The Key Factor is to always make sure that you’re offering something that is attractive and worthwhile to the new patient and that it makes you stand out from your competitors.

After the patient clicks on your ad and your amazing offer, the next step is to make sure that you have a great landing page that has the ability to capture the credit card information.

How to Create Effective Medical Practice Landing Pages:

The job of a medical landing page is to communicate lots of important information in regards to your health and wellness marketing.

The best course of action is to develop a unique landing page for each individual campaign, ensuring that the message that initially captured a patient’s attention is aligned with their experience when they arrive on your website. 

Moreover, each landing page should feature highly-digestible content that is relevant to the condition or treatment being highlighted in the ads that got them there. 

Here’s a simple checklist to ensure that your landing page is clearly relevant to its corresponding campaign:

Headline: Make sure that the headline of your page and the headline of your campaign are aligned with one another — while they shouldn’t match word for word, it’s best that they convey the exact same message so that the patient knows they’re in the right place

Copy: Beyond being well-written and keyword-rich, the copy on your landing page should make quick work of explaining the chief benefits of your services, along with the main differentiators between you and your competitors.

Credibility Indicators: 75% of consumers report that displaying awards or certificates on landing pages bolsters a brand’s credibility. 

Call to Action: Each landing page should make booking an appointment as simple as possible — patients should be able to quickly and easily locate your online appointment booking tool, contact details, or any other relevant information.

How effective Ads & Landing Pages have helped other practices:

Running effective ads and creating eye catching landing pages is what has REALLY helped our medical practice clients scale and grow fast! So much so that they were seeing 30% to 50% of people immediately sign up and pay the fee advertised!

That percentage is important because that means we can immediately tell which patients are serious about showing up and we can concentrate on them. By doing that we can raise your show rates of people who prepaid to over 95%! That’s Huge! 

That also means that you don’t have to waste your time with people who aren’t showing up or who aren’t serious about your care.

Insurance-based practices MUST use the FREE Consultations offer.

And when we say FREE we mean FREE! That means there can’t be any hidden fees or your new patient will just go to your competitors.

We understand that if your practice takes Medicare that you can’t legally run discounted services- which is totally fine. The FREE Consultation offer will still work but there’s a kicker…. You can’t run a social media ad advertising a free consult and then expect high ticket patients to just come rolling in. 

That’s why it’s so important to create specific, highly engaging and very attractive ads! (Which we explained how to do above).

As we stressed above, make sure that you focus on a single condition and the pain points those types of patients may feel- just make sure not to add the treatment methodology. All the patient cares about is their pain and how Your Clinic Can Solve It!

Here’s a great example of what your ad should look like:

Wondering what offers typically perform best on ads? Click here to schedule a FREE strategy call with our team at ModFXMedia. Our team will help flood your business with patients using our guaranteed advertising methods.

KEY FACTOR #3- THE SCHEDULING PROCESS

Now that we know what kind of patients we want, and how to capture their interest and their contact info. Now it’s time to go over how to schedule them onto your calendar (or confirm their consultation time if your online form gives them this option).

This section is literally one of the most important parts of the new patient scale! Why is that you ask?

Because the moment that patient talks to you on the phone is when they first decide whether they feel comfortable with your clinic or not. 

If for any reason they aren’t comfortable- you’ll lose a new patient before they even get the chance to walk through your door.

So, to prevent this from happening you MUST: 1. Call the patient quickly after they’ve expressed any interest in your services, and 2. You MUST build rapport with the patient right away.

Having a welcoming and outgoing individual as your call person will make all the difference when trying to bring on new patients- and we can’t stress this enough to you! 

This key factor was the biggest differentiator between whether our medical practice clients did seven or eight figures compared to medical practices that struggled to get by.

So to help you out we included a sample of a new patient scheduling script that you can use as a basis below.

Just by following this script you will see a HUGE increase in your show rates which in turn will provide you with more return patients.

New Patient Scheduling Script Example:

OFFICE: Good afternoon, thank you for calling (clinic name)! This is (your name) how may I help you today?

PATIENT: Hi! I was calling because I saw an ad on Facebook about a Free consultation and I wanted to learn more about how I can get help with my back pain.

OFFICE: Wonderful! Thank you so much for reaching out to us today. Again, my name is (your name). May I please have your first name?

PATIENT:  Yes, it’s Sarah.

OFFICE:  Thank you Sarah. We’re so glad you called! I would like to take just a quick moment to ask you a few questions, if that’s okay with you, so that we can better understand what you have been dealing with. Then, I can explain how we can help you. Would that be okay?

PATIENT: Yes, sure!

OFFICE: If you would, can you please describe some of your symptoms to me that you’ve been dealing with and how it’s been affecting your quality of life. And what I mean by quality of life, I would like to better understand what is difficult for you to do and not do on a daily basis because of your pain.

PATIENT: (This is where the patient will describe their symptoms)

OFFICE: I’m so sorry that you’ve been dealing with this? How long have you been having these issues?

PATIENT: (This is where the patient will give you a time frame that could be months to years)

OFFICE: Wow, that’s terrible that you have had to live with this pain for so long. I will share with you that the issues and symptoms you’ve just described are somewhat common, but they are certainly not normal.

You’ll be very happy to know that I can schedule you for that FREE consultation in our office so we can identify exactly what is causing your back pain symptoms. The most important things we’re doing to discover together are the solutions to get you back to a life without pain!

I see that I have a few appointments available to you for this free consultation. (Tell the patient which days and times are available.

PATIENT: (The patient says which day and time works best) I do have a question though. How much does this program cost?

OFFICE: That’s a great question Sarah, I get asked that question frequently. What I want to share with you is that there’s not just one program that fits everyone because individuals have different conditions and symptoms that they’re dealing with. 

The reason we offer the consultation with you is so that our amazing doctors can identify exactly what is going on with your situation, and design a treatment plan specific to you and your . Our goal is to get you out of pain as soon as we can!

PATIENT: That sounds great! I’m glad someone understands what I’ve been going through. I look forward to coming in on (their date)

OFFICE: Of course, and we look forward to meeting you in person. Typically the consultation will last about 30 minutes- sometimes it can be longer depending on the questions you may have. Do you know where we are located…….(AND SO ON)

—————

As you see, using this script outline will show that your office cares and that your call person is making a point to make the individual feel comfortable. 

The patient called to take advantage of your amazing offer that you advertised, and you made sure to make that individual feel special. 

So, now that you got the script down, you still need to convince them to stay when they walk into the office. You’ll want to follow the same type of script and layout we just did but this time it needs to be applied when the individual comes in for their consultation. 

Next Step in the scheduling process:

Your next step would be to focus on how each patient feels when they’re at your office so you can close and enroll more patients.

So here’s a couple other factors we also want to make sure that you focus on, and yes they do make a difference.

• How does your office feel when the patient enters the room? Having a comfortable temperature, well lit room, a welcoming feel and relaxing decor will all play a critical role.
• Are they greeted by the front desk?
• What type of clothes is your staff wearing?

All these little things may seem small and insignificant but they all play a tremendous role when you’re seeking to get your new patient enrolled into long term care with you.

Are you interested in having us create an in-depth consultation script for you? We’ve helped build scripts for 7 and 8 figure practices and we can help you do the same. Our scripts are meant to help build rapport with patients during a consultation. Just Click Here to schedule your FREE strategy call with our team at ModFXMedia.

KEY FACTOR #5- ROF/ EXAM/ FINANCING

This key factor varies across practices- Paid Exams, Report of findings and the financing process. 

As we’ve stressed so far, making your client feel as comfortable as possible is the main goal- especially through the paid exam. 

This is absolutely critical because you want to build that doctor/patient trust as soon as possible. 

The paid exam is where the patient will get a really good idea of what it will be like to see you on a regular basis. If you rush the exam, or you come off standoffish, the patient will be inclined to go elsewhere

The report of findings is important for your clinic to understand how to continue to build VALUE in your practice- which will help make the patient more willing to pay the money for your high ticket treatments. 

The way to accomplish this is by doing an offer stack. 

An offer stack is when you combine deals or rewards. By doing this you’re offering more value to your patient by stacking everything together. But the catch would be, you only offer this kind of value if the patient agrees that they will start Today.

So, after you’ve made your client feel comfortable, established their trust and demonstrated the value they would get if they chose you as their doctor..your next step would be actually asking for their money. 

As the doctor this is something that you wouldn’t do personally and this isn’t necessarily the role for the front desk person to do either. 

This job should be done by someone who preferably has a sales background.

As the doctor, you are the one selling the patients on your treatment but, an experienced salesperson should always be the one to close the deal.

This should be someone who is comfortable talking to clients and asking for their money; but when doing this:

1. Don’t prejudge the patient. You don’t know what they are willing to pay or what they CAN pay for until your office runs their credit.

For all this to work you MUST have financing options available at your practice.

Lastly, when it comes to selling and receiving payment from a patient it’s important to properly train your employees on how to determine whether someone is unable to pay the amount or they just don’t want to put up the money. 

Here’s a good example of an Offer Stack below:

If your medical practice needs more guidance on how to sell the benefits of your treatment program, schedule a FREE Strategy Session with our sales team at ModFXMedia.

KEY FACTOR #6- DATABASE REACTIVATIONS

So let’s go over everything you’ve learned so far

1. You now have a process in place to get high ticket patients in your door.
2. You now know how to close those patients
3. You know the process to use on your high value treatment programs.

Now, since we have that out of the way. It’s time we hand over to you our very strategic strategy that will flood your practice with IMMEDIATE patients!

You’ve learned how to sell your high value treatment programs to new patients but what about your older patients? 

When was the last time you looked at your old patient list? Have you kept up on sharing all your brand new offers to them? If you answered No that’s okay, cause we’re going to help you fix that!

How to sell your high value treatment programs to your old patients:

All you have to do is load all your old patients into a software and it automatically shoots them over text and email blasts. It’s as easy as that!

By doing this we have seen a HUGE increase in sales with 100% of the medical practices we have worked with. 

This strategy works extremely well because it keeps the patients updated and in the loop. Months may have gone by without seeing an older patient and by doing text and email blasts you can bring those patients back into the office sooner. 

By using the Database Reactivation Strategy you’re able to significantly boost sales by advertising to your older patients while you’re also building trust and rapport with your new patients! (Just make sure to use the new patient strategy we have outlined in the beginning of this article).

Here’s an example of a text campaign we did for another medical client of ours:

Week 1: 

Imagine your Life without Pain! We offer a unique and holistic approach to treating the burning, tingling, throbbing pain that may be associated with Peripheral Neuropathy. We’ve helped 100’s of patients, just like you, reduce their pain fast and get back to living their lives! 

This Month ONLY, we’re offering a special ‘3 for Free’ offer when you schedule a consultation with one of our Neuropathy specialists. You’ll get your consultation, a Sudoscan and your results all-included, 100% FREE! But hurry, this offer expires in only 30 days!! 

To take advantage and improve your health, just text “No More Pain” now to (   )

Week 2:

Are you living with Neuropathy? Common symptoms include numbness, tingling, burning or throbbing pain along with muscle weakness in the affected area. 

If you’re suffering from any of these symptoms, get the treatment option you deserve! Don’t forget that this Month ONLY, we’re doing our ‘3 for FREE’ offer! When you schedule your Free consultation with one of our Neuropathy specialists, we’re also including a Sudoscan and your results all-included, 100% FREE! But hurry, this offer is only available for 3 more weeks!! 

Just text “No More Pain” to (   ) to take advantage now! 

Week 3:

Did you know that the (clinic name) provides natural, non-invasive holistic healing therapies like: physical rehabilitation, laser pain relief and chiropractic care as a way to successfully treat neuropathy? 

Our Doctors believe our patients deserve the best care possible and will exhaust every option to get them the help they need. That’s why this month ONLY we’re giving away our ‘3 For Free’ offer! You get a Sudoscan, your results and your consultation all 100% FREE! But hurry, because this offer expires in only 2 more weeks! Find relief and set up your appointment today! 

Just text “No More Pain” to (   )

Week 4:

Last chance!! Only 7 days left to get our unbelievable ‘3 for FREE’ offer! You’ll get your consultation, a Sudoscan and your results all included and 100% FREE! 

Just check out what others had to say about (clinic name  )! “The staff and doctors at (clinic name) are highly professional and very personable! It is so wonderful to have so many caring people seriously concerned about my pain and relieving it. Another nice benefit is being able to receive 5 or 6 different Neuropathy treatments all in the same location. Way to go!!” ~ Angela

Now, it’s Your Turn to find pain relief! To set up your 3 for Free consultation just text “No More Pain” to (  ) today to be on your way!

If your clinic needs help with your text and email blast campaigns, set up your FREE strategy call with the ModFXMedia marketing & copywriting team. 

KEY FACTOR #7- GOOGLE MY BUSINESS OPTIMIZATION

GMB

I know we keep saying- this is really important- and every key factor has been, but you definitely want to pay close attention to this Key Factor.

We all know that patients read reviews; 90% in fact! And some patients will even check out your online presence beforehand and decide whether or not to go to your practice just based on good or bad reviews alone. Why, you ask? Because, people trust reviews!

This is why you want to make sure to have your Google My Business page completely optimized! You need to understand what your GMB analytics look like and how many new patients you’re getting from it.

If this is something you’re not familiar with then we highly recommend that you put a tracking line on your GMB account- make sure you optimize it with photos, posts and set up review campaigns.

We guarantee that if you do this you’ll see a huge boost in the amount of show-up patients that are expressing interest in your clinic.

Chat Widget

Lastly, you’ll want to make sure that the chat widget in your GMB account is Turned On so you’re able to communicate with your new and established patients. 

Are you still scratching your head on how to take advantage of Google My Business for your practice? Schedule your Free Strategy session with ModFXMedia. Our SEO team specializes in getting businesses new leads and can help boost your business online!

KEY FACTOR #8- OPTIMIZE YOUR WEBSITE!

It’s a no brainer that if people are searching for you on google and looking at your reviews, then they’re also looking through your website too.

If you think having a website that’s a little out of date isn’t a big deal-THINK AGAIN! We’ve seen it time and time again- a poorly optimized website costing a medical practice new patients.

So, the first thing you’ll need to do is make sure that your website is fully optimized and up to date on all your services for 2022. 

Your website is what represents your brand, so you need to make sure it’s updated, eye-catching, easy to navigate through and also easy for an individual to fill out a contact form.

When it comes to website optimization you’re going to want to make sure that your website is optimized for high conversions- meaning that you need to know exactly how many people are filling out submissions every single day. That way your practice can properly follow through on reaching out to potential new clients.

If you’re not sure exactly how much your website is bringing in every month then how can you properly report how successful your individual leads are. 

By not properly optimizing your website you can potentially be losing out on a lot of cash!

Chat Option:

The next step after properly optimizing your website is to have a chat option on your website.

This gives you the opportunity to text your patients through your website and follow through on leads quickly. If you don’t move quickly you may lose out on the chance of gaining a new patient– because they can just as easily go to one of your competitors if your website does not have this feature.

Here’s a good example of what a chat box would look like:

We’ve found that the average clinic can see up to an average of 300 or more new patients a month just by having a properly optimized website and a website chat tool installed.

If you aren’t sure whether your website is properly updated and optimized with the right formats and tools for 2022, then schedule your FREE strategy call with us and our website and SEO team can help get you on your way.

KEY FACTOR #9- REVIEW CAMPAIGNS

As we stated before, 90% of new patients will read your reviews. So we cannot stress this enough- You Need to make a big effort to get great reviews and build on them across all of your different platforms.

We’ve learned that practices that have 100 or more 5 Star Reviews almost always destroy the competition- meaning they get ALL the business!

This is what you’ll need to do:

1. Set up a review campaign where you email and text your previous patients in your database and ask them for their reviews. If they are returning patients then they should be happy to do so.

2. Next, set up an in-office SOP to continually ask patients for reviews- and continue to grow your database.

3. Ask away on social media! Take advantage of asking your followers to take a second to review your practice- they’re already online anyways.

We promise that this added effort will eventually pay off because the practices that we’ve helped with this strategy have always seen a growth in the new patients that come in just because of reviews alone. Just make sure you ask all those new patients for reviews too!!

Is your business struggling to get positive reviews? That’s okay because we have developed a brand new strategy that entices a patient to post a review. Get in touch with us today so we can help set up your whole online marketing strategy.

KEY FACTOR #10- UPSELL/CROSS-SELL CAMPAIGNS

The final key factor we want to share with you is the concept of having upsell and cross-sell campaigns for your patients when they come into your practice. 

What we mean is, you should have additional services or products always in place to offer your clients. 

Upsells are focused on exactly what it sounds like: Selling more to a customer. 

You could upsell a customer to buy a more premium version of a product or to buy a bigger volume. You can even offer a subscription for long-term recurring revenue generation. 

The bottom line is- upsells equal more money spent on a specific product or service. 

One of the best times to upsell to patients is when they’re at your practice waiting for a treatment or while they’re scheduling another one. 

Here are four proven upsell strategies you can use.

1. Use waiting room videos. Patients will be in your waiting room for at least a minute or two before their appointment. Why not use that time to promote your services to patients? Videos are a great way to showcase before and after photos of treatment results and inform patients about the services you provide as well as special offers, packages, or pricing. 

2. Create collateral. 

In addition to videos, consider producing products that patients can read and take home with them. Your website no doubt already lists and describes the services you provide, how they work, and their benefits for patients. Still, having brochures and flyers available for your patients to page through in the waiting/treatment room

 is another way to keep patients up to date on what you offer. You might have one brochure that details all of your services, or have pamphlets dedicated to various needs, such as those targeted at improving the look and feel of skin.

3. Offer free samples. 

Your patient has already booked an appointment and is willing to invest in your practice. Why not offer this individual a free sample, or let him or her try a procedure you offer, as part of the appointment? Another benefit to this kind of upselling is that patients who may be apprehensive about the potential discomfort of a treatment know what it feels like and what to expect, which can make them more likely to opt for it. If you have a  med spa practice for example and it sells skin care or body products, try offering small samples- the odds are they’ll come back and purchase them.

4. Sell gift certificates.

Offering gift certificates is one of the easiest ways to upsell current clients, so make sure you’re promoting them. In addition to specific dollar amounts, consider offering themed gift certificates or packages (such as “Here Comes Summer” or “Treat Yourself on Mother’s Day”) that patients can buy for their loved ones. If your practice offers massages or chiropractic services, gift certificates can help bring in new clients which can turn into returning clients. 

Final Thoughts!

Well, there you have it! 10 of our top Key Factors that can help grow your practice and give you 30k in Days! 

If you’re interested in learning how ModFXMedia can build, install, and run these Key Factors for you, schedule your FREE strategy call with us today. 

We wish your practice the best of luck in scaling and growing and we hope you’ve gained a lot of value from this article.

Where would the world be without TikTok? Founded in 2016, TikTok’s popularity has overtaken social media, providing tons of content, entertainment, and information for over 800 million monthly users in over 150 global markets. That’s a lot of potential customers for a business. Not to mention all the other added benefits also that come with using the app like:

• -It will increase brand awareness
• -You’ll build engaged communities
• -You’ll have the opportunity to sell more products and services
• -You’ll get twice as much feedback from customers and audiences
• -You’ll provide great customer service by engaging with your consumers directly
• -You can advertise your products and services to your target audiences on a larger scale.

But how can one leverage this opportunity when every business under the moon is trying to do the same?

First, Incorporate TikTok Into Your Marketing Strategy

By incorporating TikTok into your marketing strategy you can triple your customer reach and sales in just a couple months if done correctly. 

Additionally, engagement is exceptionally high on the platform. TikTok beats all other platforms when it comes to engagement. And it’s also really good at keeping people on the app – those who have used it know how addicting it can be! 

And as one of the five most downloaded apps in the world, TikTok provides small businesses with the opportunity to expand their reach, connect with their audience and boost their sales significantly. But, you have to know how to create the right kind of content. You need to build your brand, keep your audience engaged and convince them to buy your products and services without coming off like that’s all you care about. 

That’s the key to successfully marketing your business on the app. You need to create content that doesn’t feel like an ad or like you’re trying to get anything from your viewers. 

I can’t tell you how many times I’ve caught myself watching content on my For You Page and didn’t realize that it was made by a business or promoting a product until it was over. 

So how can your business do the same?

Create Authentic and Interesting Content 

“Be authentic” may sound cliché, but TikTok is the perfect platform to show your business’s personality. But, to create great content that doesn’t feel like an ad, you need to be authentic, creative and interesting.

Unlike Instagram, where a cohesive aesthetic has become the norm, that isn’t necessary for this platform. On TikTok, consumers are increasingly seeking engaging, fun, and authentic content that is relatable and provides value. That means you have to build a platform that is transparent and responsive to evolving trends and consumer interests. You can do this by making videos that support your business’s branding but always make sure to keep it in a creative and modern light. 

How to produce creative content

1. Be Real!

This isn’t exclusive to just the TikTok platform but across all Social Media – authenticity is key! Brands that show off their personality, whether it’s through a ‘meet the team’ video or showing off behind the scenes- these videos will always pique the consumers interest.

2. Get Creative!

Of course, TikTok is one of the more creative-focused Social Media sites. Whether you’re following a trend or trying something new, your audience will engage best when you’re letting your creativity shine through! Stay on top of trends and put a creative twist that showcases your products or services. 

3. Be Entertaining!

This is a combination of the top two points. TikTok’s content ranges from informative to hilarious but they all have one thing in common: they’re entertaining! If you’ve spent any time in the app you’ll know how easy it is to lose a few hours! Watch what the top businesses are doing to attract views and take notes!

4. Try Something New!

If you get stuck on how to be creative and entertaining for your next video- try using new transitions, effects or sounds – the TikTok community really appreciates originality!

Connect With Your Target Audience

TikTok provides small business owners with an opportunity to tap into what content their target audience really wants to see without spending a lot of money in advertising.

 If you can create exciting content consistently, the TikTok algorithm will display your content to more and more people, just like on Instagram. 

Think of the most pressing topics that your audience shows an interest in on other channels dedicated to your niche and then brainstorm content ideas based around those conversations.

Side tip:

Make sure to take the time to engage with your audience and always comment back. This shows that you care about your consumers and this will help create brand loyalty. 

Don’t Forget To Partner with TikTok influencers

TikTok influencers aren’t mainstream celebrities but they are some of the most followed and trusted creators on the internet! And the best thing is, TikTok has influencers for almost every topic imaginable! 

By working with an influencer, you can share your business message with an engaged audience primed for inspiration. 

Side tip:

To find the right influencer for your business, look for creators who are already using your product or services who fit the persona of your customers. Make sure your influencers have the same values and messages that align with what your business stands for. 

Use Hashtags in Your Content

 No matter the type of content you create, be sure to use hashtags. Hashtags on TikTok work just like they do on platforms like Instagram and Twitter. Adding a certain hashtag to a video will make the content discoverable when someone searches for the hashtag. This allows users to join in on trending or relevant conversations using the right hashtags. Just make sure to use hashtags that are relevant to your content and your company. 

Boost Your Business With TikTok Ads 

From improved brand recall and engagement to view rates, TikTok ads featuring creators saw an 83% higher engagement rate versus non-creator ads (12%).

TikTok for Business is a centralized platform for advertisers on TikTok. The platform is great to use because it guides marketers through the whole process of creating ads, setting budgets, reaching the right audience, and analyzing campaign data.

The other great thing about TikTok advertising is that it can be filtered by age, gender, and location to give a businesses a direct pathway to communicate with their target audience(s). 

After setting up an ad campaign, reaching your target audience should be fairly quick and easy. TikTok provides a step-by-step guide for creating ads in TikTok Ads Manager. 

TikTok offers different types of ads: 

– In-feed ads: 

These types of TikTok ads appear as people scroll through their “For You Page” (FYP) and can be up to 60 seconds long. Brands that create this type of TikTok ad can include a call-to-action button that links to a landing page

-Branded hashtags 

This involves doing a hashtag challenge. You ask users to videotape themselves and post it with a defined hashtag. The ads show up at the top of the discovery page. When users click on the hashtags, it leads them to landing pages on TikTok and a collection of other TikToks videos from the same hashtag challenge. 

-Takeover ads

This format replaces the user post someone would normally see when they open the app with either a three-second image or a three to five-second video from a business. The thing is- only one specific advertiser can take over a category each day. The cost for this type of ad is a minimum of $53,000 per day.

-Topview ads

Similar to Takeover ads, Topview ads appear when the app is opened. These ads are videos that last up to 60-seconds and have the sound on. Advertisers can turn a Takeover ad into a TopView by paying the difference. The cost is hefty- advertisers must fork out $65,000 per day but think of all the viewers that will see and click on it.

– Branded effects 

The format will let a business add 2D animated lenses to their views that can be triggered by face and hand movements. The effects are created by TikTok’s in-house creative team. Cost is $45,000 for 30 days.

Is your small business ready to start running TikTok ads? Schedule an appointment with ModFXMedia and let us do the legwork for you! 

TikTok Stats Your Business Should Know

• -TikTok users feel closer to brands they see on the platform
• -49% of users said TikTok helped them make purchase decisions
• -72% of TikTok users find ads on the platform inspiring
• -Collaborating with TikTok creators can increase ad recall by 27%
• -Consumers spent around $2.3 billion on TikTok in 2021

Ready to create an effective TikTok strategy for your brand? Keep these TikTok statistics in mind as you begin creating your content so you know exactly who to target and how to go about it. 

How to create a TikTok business account:

So, now that you’ve learned more about TikTok and how it can benefit your small business now it’s time to start creating! Here’s how to create a business account on the platform. 

• -Go to your profile page.
• -Open the Settings and Privacy tab in the top right corner.
• -Tap Manage account.
• -Under Account control, choose Switch to Business Account.
• -Choose the category that best describes your account
• -From there, you can add your business website and email to your profile 

and then you’re ready to roll! 

This is your year!

This is your year! 2022 is a chance for people and businesses to bounce back more than ever and TikTok gives your business the opportunity to be unique, collaborate with influencers, create meaningful efforts, and connect with your audience on a large scale. So what are you waiting for?

Hire a professional!

Are you ready to add TikTok into your SMM strategy for your business but still aren’t quite sure how to go about it? Then you’ll want a team of mega marketing gurus that can help catapult you on the platform! You need ModFXMedia!

At ModFXMedia, we are committed to helping you accomplish your marketing goals! We specialize in Ads and can also help your business implement a guiding strategy that will create cohesiveness across all aspects of your marketing! 
If you’re ready to boost your business just click here to schedule a FREE strategy call with us today!